Ausbil Dexia Limited (“Ausbil”) is committed to comply with the applicable privacy legislation.
Ausbil is committed to the protection of privacy by complying with the privacy standards set out in the Privacy Act 1988 (Cwth) and the Privacy Amendment (Private Sector) Act 2000 (Cwth). The Privacy Act contains a set of principles, known as the 'National Privacy Principles' for handling personal and sensitive information in a confidential and secure manner. A copy of the National Privacy Principles can be obtained from the office of the Federal Privacy Commissioner or the Commissioner’s website, http://www.privacy.gov.au/.
Ausbil will only collect personal information where that information is required for the provision of its products and services.
USE AND DISCLOSURE
Personal information may be used and disclosed within Ausbil to administer our products and services, as well as for prudential and risk management purposes. This includes disclosure to, and use by, a custodian who will hold your assets in safekeeping for you.
The information may also be used to:
· To tell you about products and services;
· Maintain your relationship with us and with your financial adviser; or
· Comply with legislative and regulatory requirements – this may include making certain records available for inspection by the Australian Securities and Investments Commission, the Australian Prudential Regulatory Authority or the Australian Taxation Office.
DISCLOSING TO THIRD PARTIES
We only disclose your personal information to third parties with your express or implied consent, or where we are otherwise entitled or required to do so by law, or for the delivery of the product or service requested by you. The types of third parties we may disclose your personal information to include:
Our agents, contractors and external advisers who carry out some of our functions and activities;
Any person acting on your behalf, or nominated by you to receive certain information, including your financial adviser, broker, solicitor or accountant (unless you tell us not to);
The Australian Financial Services licensee with whom your financial adviser is associated;
Your executors, administrator, trustee, guardian or attorney;
Regulatory bodies, government agencies, law enforcement bodies, courts and other parties to whom we are authorised or required by law to disclose information;
Any person who introduces you to us;
Any financial institution nominated by you – for example, in a direct debit;
External product providers for which we act as agents or which provide products and services in conjunction with us;
Claims assessors and investigators, claims managers, and reinsurers;
External dispute resolution bodies (such as Financial Ombudsman Service or Superannuation Complaints Tribunal).
TAX FILE NUMBERS OR OTHER GOVERNMENT IDENTITIFIERS
We only use and disclose your tax file number or other government agency identifier for the purposes required by law, such as disclosing your TFN to the Australian Taxation Office.
We may disclose personal information to external organisations that help us provide services. For example, we may provide names and addresses to a mailing house to mail account statements to you and other clients. We may also seek expert help from time to time to improve our IT systems. These organisations are bound by confidentiality arrangements.
KEEPING INFORMATION UP TO DATE
Our aim is to ensure that the personal information we hold is accurate, complete and up to date. Please tell your financial adviser or us if any of your details change. Please also tell your financial adviser or us if you believe that the information we have about you is not accurate, complete or up to date.
WE DESTROY DOCUMENTS WE NO LONGER NEED
We will destroy personal information if it is no longer needed for the purposes for which it was collected or for the purposes of meeting legal requirements.
We will properly dispose of all paper files, letters, correspondence and any other hard copy documents that contain personal information that is no longer needed.
We use secure methods to destroy or de-identify any personal information as soon as the law the permits, provided the information is no longer needed by us for any purpose. Ordinarily, for information about a particularly account, we destroy the information 7 years from the date you close the account. All information stored in electronic form that is no longer required will be deleted from our system.
YOU CAN REQUEST DETAILS ABOUT YOUR INFORMATION
You can ask us to give you access to the personal information we hold about you. We are permitted under the Privacy Act to deny or limit access in certain circumstances, but if this happens we will give you the reason why we have not given the access to you.
We may charge a fee for processing your request if we spend time on locating, collating and explaining the information, or incur copying costs or out of pocket expenses such as freight or traveling costs to obtain the information. This fee will enable us to recover our costs.
Ausbil will take necessary steps in order to protect personal information from misuse, loss of and from unauthorised access, modification or disclosure.
INFORMATION REQUEST FORMS
Personal information (such as name, email, and address) may be provided by potential clients through on-line information request forms. This information is stored on a database that allows Ausbil to send out requested company product information. Ausbil may also use this information for marketing purposes.