FAQs

Application Documentation

I want to invest as an individual investor. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form - Individual & Sole Trader  
  • Provide certified ID copy of a valid Australian Drivers Licence or Australian Passport

I want to invest with another person as a joint investor. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form – Individual & Sole Trader
    (This will need to be completed for each joint investor)
  • Provide certified copy of a valid drivers licence or Australian Passport for each investor

I want to invest with my company. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form – Australian Company
  • Client ID Form – Individual & Sole trader ID Form for each beneficial owner (i.e holds more than or equal to 25%)
  • Provide certified copy of valid drivers licence or Australian Passport for each beneficial owner
  • Provide ASIC Company statement/Information for the company.

I want to invest with my Self-Managed Super Fund with individual trustees. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form – Australian Regulated Trust (SMSF)
  • Provide a print out of ABN Superfund look up from superfundlookup.gov.au

I want to invest with my Self-Managed Super Fund with a corporate trustee. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form – Australian Regulated Trusts (SMSF)
  • Provide ASIC Company Extract/Information for the Company
  • Provide ABN Superfund look up from superfundlookup.gov.au

I want to invest with my Family Trust or Investment Trust with individual trustees. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form - Unregulated Australian & Foreign Trusts
  • Client ID Form - Individual & Sole Trader (for ONE individual trustee and ALL beneficial Owners of the Trust)
  • Provide certified copy of valid drivers licence or Australian Passport (for ONE individual trustee and ALL Beneficial Owners of the Trust)
  • Provide certified copy or extract of Trust deed

I want to invest with my Family Trust or Investment Trust with a corporate trustee. What forms do I complete?

  • Ausbil Application Form
  • Client ID Form – Unregulated Australian and Foreign Trusts
  • Client ID Form - Australian Company
  • Provide ASIC Company Extract/Information for company
  • Client ID Form - Individual and sole trader (for ALL Beneficial owners of Trust)
  • Provide Certified copy of valid driver licence or Australian passport (for ALL beneficial Owners of the Trust)

I am investing as a different investor type to the ones listed above. What forms do I complete?

  • For other investor types please refer to the Ausbil Application Form and Client ID Forms for more information. If you require assistance please call Ausbil Client Services on 1800 287 245 (1800 AUSBIL).

Funding your Application

When do I send funds to Ausbil?

Once you send your completed application to Ausbil, you can transfer funds into the Ausbil Application Account. Please ensure you use your investor name in the description for ease of identification.

Alternatively, you may like to send through the documentation first and wait for your account to be set up before transferring the funds. Once the account is set up, a member of the client service team will contact you and provide a unique Ausbil Investor Number which can be used in the description when making the transfer. If Ausbil does not receive funding within 30 days, we reserve the right to return your documentation to you to and the application will be deemed unsuccessful.

What is Ausbil’s Bank Account Details?

You can arrange a direct credit and transfer funds into the following account:
Account Name: NNL – Ausbil Application Account
BSB: 083043
Account Number: 561 830 901

Does Ausbil accept application funding via BPAY?

Unfortunately, Ausbil does not accept payment via BPAY. We accept direct deposits and cheques only.

When is Cut-Off?

Cut off time is strictly 2:30pm AEST each business day.

Confirming your Application and Funding

How will I know if my application for units was successful?

You will receive a confirmation statement from Ausbil once units in the fund have been allocated to you.
This confirmation statement is sent to you via email or mail, depending on the method of communication you have selected on your application form. If you do not receive a confirmation statement, please contact Ausbil Client Services on 1800 287 245 toll free.

What if I made an application and I no longer wish to invest the same amount, as indicated on the application form?

If you would like to invest a lesser amount than indicated on your application form you will need to contact Ausbil Client Services immediately on 1800 287 245. You will then be instructed to amend the relevant section on the Ausbil Application Form and re-send this to us. You can either post, email or fax this page. Ausbil will then modify the investment amount and process your application. We cannot process the application until we receive the correct documentation stating to the amount invested. This may affect the unit price applying to your investment. It is not until you receive a confirmation statement that you are an investor in the fund.

Investor Online

How do I get access to Ausbil Investor Online?

Once you have received your confirmation statement, you will be invited to join Ausbil Investor Online. This is a free service for our direct investors and advisers. If you would like to register for this service, please complete the Ausbil Investor Online Registration form. Please complete the form and return to us to process. You will then receive an email from Ausbil, confirming you have registered for the service. If you do not receive this email within 1-2 business days, please contact Ausbil Client Services on 1800 287 245.

I am having difficulty logging into my Ausbil Investor Online account?

Firstly, make sure you have used the same email address which you used when you applied for the units.
Secondly, you should try logging in on a different browser i.e. Google Chrome, Safari or Internet Explorer. At times these browsers are updated and usually this is where the problem lies.

If you make more than 3 attempts to log-in, you will be immediately locked out from the service. In this instance, please contact Ausbil Client Services on 1800 287 245. Ausbil will unlock your account and provide you with a temporary password which will be valid for 24 hours.

Updating your Details

What if my details change?

If you need to update your address, or change your email, adviser details or general contact information you will need to complete the Ausbil Change of Details form. This form will need to be signed by all signatories and sent to NAS Registry Services, PO BOX 1406, Melbourne VIC 3001. Ausbil will only accept originals. Please do not send faxed or emailed copies as these will not be accepted.

Transferring Units

What if I want to transfer my units from a platform/wrap to hold them directly with Ausbil?

If you would like to transfer your holdings from a platform/wrap to hold them directly with Ausbil you will need to complete an Australian Standard Transfer Form (with the platform/wrap as the seller and the new investor as the buyer). In addition, Ausbil will require new application documentation with all relevant Client ID forms.

What if I only want to transfer some or all of my units to another investor?

If you would like to transfer some or all of your units to another direct investor in Ausbil, you will need to complete the Australian Standard Transfer Form and have both the buyer and seller sign the document. Please confirm all details are listed on the form and send directly to NAS Registry Services, PO BOX 1406, Melbourne VIC 3001.

If you would like to transfer units to any other person that person will need to complete a new application documentation and Client ID forms.

Changing your Investor Type

What if I want to change the type of investor i.e. from individual to joint or from individual trustees to a corporate trustee) and there is a change in beneficial ownership?

If there is a change in beneficial ownership you will be required to complete an Australian Standard Transfer Form and complete all new application documentation with all relevant Client ID forms for the beneficial owner. See Fund PDS and Forms.

What if I want to change my investor type from an Individual Trustee to a Corporate Trustee?

To update the trustee from an individual trustee to a corporate trustee, i.e. “John Smith to Smith Pty Ltd” Ausbil will require the following documentation:

  • An original signed letter including investor number, current investor name, date, and confirmation of the trustee. This instruction must be signed by all authorised signatories.
  • A completed Australian Company Client ID Form for the Corporate Trustee
  • A certified copy of relevant pages of the Deed of Appointment & retirement of trustee  
  • A completed Individual & Sole Trader Client ID form for all beneficial owners
  • A certified copy of valid drivers licence and passport of each beneficial owner
  • An ASIC Company Extract, for the Corporate Trustee

What if I want to change the type of investor and there is a change in beneficial ownership?

You will need to complete a new application form and perform a standard transfer document. This will be treated as a completely new application and you will need to provide a completed application form with all relevant certified ID forms. See Application Documentation.

Deceased Estate Guide

What do I do in the event of the death of an investor?

Where the death of an investor or account signatory occurs, it is likely that some changes will need to be made on the account. For example:

  • Redemption
  • Transfer of investment beneficiaries
  • Renaming of account (e.g. to a testamentary trust or estate)
  • Appointment of new signatories
  • Changes to banking details

Each set of circumstances will be unique so please contact our Client Service Team on 1800 287 245 (toll free) to discuss what is required and the best way to facilitate any changes.

Note that we will always require a certified copy of the Death certificate. Depending on the circumstances we may also need to see other documents such as as:

  • Certified copy of the Will
  • Certified copy of Probate/ Letters of Administration
  • Certified Identification documents for Executors

Unit Prices

How do I check the unit prices?

Unit prices are published on the Ausbil website in the Ausbil Fund Centre. Please note, Ausbil operates on a forward pricing model. This means that the unit price for a given day is not calculated until close of business that day and will not be reflected in the Fund Centre until the following day.

Additional Investments

How do I make an additional investment?

You will need to complete the Ausbil Additional Investment form. This can be found here. Please make sure you complete this in its entirety. This will need to be signed by all authorised signatories. Once complete you can email the form to contactus@ausbil.com.au OR fax it to 1300 365 601 OR post it to NAS Registry Services, PO BOX 1406, Melbourne VIC 3001. Please note, that cut off time is 2:30pm AEST on each business day.
 

Can I set up a regular savings plan to automatically debit additional contributions to my investment?

Unfortunately, Ausbil does not facilitate regular savings plans. You will need to complete a new Additional Investment form for each supplementary investment.

What if I want to make an investment into a fund which is different to the one I’ve already purchased units in?

This is OK. You can purchase units in different funds to the one you originally invested in without having to complete new application paperwork. Please note, each investment is subject to the minimum initial investment amount. You will need to complete an Additional Investment Form available here and deposit funding using your 4 digit investor number as the reference.

What’s the minimum additional application amount?

The minimum additional amount is $5,000. Please note, the minimum account balance is $20,000. 

Redemptions and Withdrawing from the Fund

How do I make a redemption/withdrawal from my account?

Please complete the Ausbil Investment Trust – Redemption Form. This needs to be completed in its entirety and signed by all authorised signatories. You can find this form here

What if I want the redemption proceeds paid into a different bank account to what was originally nominated on the application form?

If you would like the proceeds paid to a different bank account complete a Change of Details Form to update your nominated bank account. You will need to send the original to NAS Registry Services, PO BOX 1406, Melbourne VIC, 3001. Faxed, emailed or photocopied documents will not be accepted. 

Will Ausbil put the funds into a third parties account on my behalf?

No. Ausbil does not pay funds to third parties. Funds will only be deposited into your nominated bank account.

Does Ausbil pay redemptions with a cheque?

No. Ausbil does not pay redemptions by way of cheque.

When can I expect the funds to be in my account?

Once the instruction has been received by Ausbil, assuming it is before 2:30pm AEST and there are no errors or outstanding issues with your form or the account details, funds generally appear in your account in approximately 4 business days. A confirmation statement is sent to you via email or mail, depending on which method of communication you have elected.

Distributions

How do I know when to expect a distribution payment?

Distributions are either paid annually, semi-annually or quarterly. Please refer to the PDS. Distributions will either be paid out in cash to your nominated bank account, or alternatively, re-invested, if you have elected for this to occur.

How do I change my distribution method?

If you want to change your distribution method (from re-investment to cash, or vice-versa), you will need to complete the Ausbil Change of Details form. This can be found here

Once complete, please send the signed original to NAS Registry Services, PO BOX 1406, Melbourne VIC 3001.

Tax Statements, Distribution Statements and Periodic Statements

When should I expect to receive my tax or distribution statement?

Ausbil will issue a distribution statement at the end of every distribution period and a tax statement at the end of each tax year. These statements are sent approximately 10 business days after the end of the distribution period or tax year. Tax statements are sent to you via email or mail, depending on the method of communication you have elected on your application.

I did not receive my tax, distribution or periodic statements. What can I do?

If you signed up for Ausbil Investor Online, these statements are stored on your Investor Online Account.
If you do not have an Ausbil Investor Online account, and need statement(s) emailed or sent to you, please contact Ausbil Client Services on 1800 287 245. You will need to answer some questions for security purposes to identify yourself. Once identified, our friendly client service team will be happy to forward this information to you. We recommend contacting Client Service to confirm that all of your details are up to date. 

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